Refund Policy
How refunds work at Talk to Me Doja AI: direct video generation, automatic credit for failures, and when a cash refund applies.
Last updated: 2026-11-14
Every Talk to Me Doja video uses paid AI computing. Please check the sample videos and choose a clear photo before buying.
Generation starts directly
Upload your photo, confirm you have permission to use it, and buy a video or use an existing credit. After payment is confirmed and you return to the generator, one credit is used and video generation starts automatically. There is no separate approval step. You can follow progress on the page or return through My videos.
Failed videos
If video generation fails on our side, the credit is returned automatically. You do not need to contact us.
Finished videos
A completed video is final and is not refundable for taste or style reasons. AI results vary, and an exact likeness is not guaranteed. If a finished video has a clear technical defect (for example it is frozen, has no picture, or extra subjects appear despite a clear photo of one subject), email us the video link within 7 days and we will give you a new credit.
Unused purchases
If you bought a pack and have not used any of its credits, you can ask for a full refund within 7 days of purchase. Once a credit from that pack has been used (a video was started), the pack is no longer refundable.
Leaving during generation
Once generation starts, closing the page does not cancel it or use another credit. Return in the same browser or use the private link in your receipt email to open My videos. If you paid but left before generation started, return in the same browser to resume with your saved photo, or upload a photo to use your purchased credit.
Duplicate or mistaken charges
If you were charged twice for the same order, or charged without receiving credits, email us and we will refund the duplicate charge.
How to ask
Email support@talktomedojaai.com from the email used for your purchase, with your order date. Please contact us before opening a dispute with your bank, so we can resolve it faster. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days.
This policy does not affect any rights you have under the consumer laws of your country.